How should a security guard handle a situation with an intoxicated individual?

A security guard should focus on keeping the individual calm and seeking assistance as necessary because this approach can help de-escalate the situation and prevent potential conflicts. Intoxicated individuals may be disoriented or unpredictable, so maintaining a calm demeanor is crucial. By engaging with them in a non-threatening manner, the security guard can help soothe any agitation and reduce the chances of a confrontation.

In addition, seeking assistance from colleagues or supervisors can be vital for ensuring the safety of both the intoxicated individual and others around them. Involving more personnel can provide additional support and resources, allowing for a more controlled and safe resolution to the situation. This might include contacting medical assistance or law enforcement only if the situation escalates beyond the guard's ability to manage safely.

Keeping the individual calm not only aids in safeguarding everyone involved but also aligns with best practices in conflict resolution, reinforcing the security guard's role in ensuring public safety while exercising patience and professionalism.